Privacy Policy
We are committed to safeguarding the privacy of our service users. This policy outlines how Camicall collects, processes, protects, and retains your personal data.
1. Data Controller & Consent
We are committed to safeguarding the privacy of our service users. This policy applies where we are acting as a data controller with respect to the personal data of our service users; in other words, where we determine the purposes and means of the processing of that personal data.
Your use of our service manifests your consent to the transmission of personal data specified in this policy.
2. Affiliate Disclosure
Camicall.com is a review, directory, and affiliate website. We do not own or operate all external platforms, tools, or services reviewed or referenced on this site. Instead, we may earn commissions or referral fees when users click affiliate links or sign up for third-party services via our recommendations.
Please note that your use of these third-party platforms is subject to their own privacy policies and terms of service. We are not responsible for the privacy practices, billing, or content of any external sites or services linked from our platform.
3. How We Use Your Personal Data
We may process different categories of information depending on your interaction with our service:
Profile Data
Includes your name, age, profile picture, email address, and social profile info. If using Facebook Login, we request access to first/last name, gender, age, email, location, locale, timezone, and photos for seamless registration.
Usage & Log Data
Includes your IP address, geographical location (country/state), browser version, OS, referral source, page views, visit duration, and navigation paths collected via analytics tracking systems.
Enquiry & Contact Data
Includes customer relationship details, support communications, enquiry information, and correspondence metadata to manage user requests and administrative records.
Client & Technical Data
Includes browser/device capabilities, operating system specs, hardware setup, serial/model identifiers, IMEI/ESN codes, and environmental parameters necessary for proper platform administration.
Message & Communication Data
Includes text messages sent through our service, timestamps, and interaction lengths required to administer, monitor, and improve the quality of our live communication system.
Ban & Complaint Data
In cases of reported or system-detected inappropriate behavior, we may process usage data, client data, complaint records, and specific video frame snapshots obtained from video sources to enforce bans and maintain user safety.
In addition, we may process transaction data (contact and billing details) for supplying purchased digital goods or services, and any personal data necessary for establishing, exercising, or defending legal claims or maintaining risk/insurance protection.
4. Account & Data Deletion Instructions
If you would like to delete your Camicall account and all associated personal data from our systems:
- Email our support team at support@camicall.com with the subject line “Delete My Account”.
- Include the registered email address or identifier associated with your profile.
- We will delete your account data and send a confirmation within 7 business days.
- If you signed up using Facebook Login, you may also revoke Camicall’s application permissions directly in your Facebook Business Integrations settings.
5. Disclosure & Sharing of Data
We may disclose your personal data to our insurers or professional advisers insofar as reasonably necessary for risk management, obtaining legal/professional advice, or court proceedings.
Financial transactions relating to our service may be handled by our designated payment service providers (including Segpay, Stripe, PayPal, Apple, Google, Interkassa, SecurionPay, SMSBILL, VK). We share transaction data only to the extent necessary for processing payments, issuing refunds, and resolving payment queries.
Peer-to-Peer (P2P) Direct Connections
Our video chat service may require a direct peer-to-peer connection between your computer/device and another user’s device. To establish this, your IP address is made available to the other user’s computer system as part of standard P2P networking protocols, although it is never explicitly shown in the user interface.
6. International Data Transfers
Our hosting facilities and servers are situated in Germany and the United States. Users of our service reside across multiple global jurisdictions, including the European Economic Area (EEA).
We have developed data practices designed to ensure your information is appropriately protected. However, please be aware that personal data submitted for publication on public features may be accessible worldwide via the Internet.
7. Data Retention & Deletion Schedule
Personal data processed for any purpose will not be kept longer than necessary for those specific purposes:
- Profile Data: Retained while your account remains active or as long as necessary to fulfill service functions.
- Message Logs: Complete message history is not permanently stored or restorable. Specific message transcripts associated with policy violation bans may be retained for moderation history.
- Ban Records & Screenshots: Video snapshots taken during rule violations are deleted after the temporary ban expires, while non-identifying ban log records are retained for system defense.
- Communication Data: We do not permanently retain logs of whom you communicated with or specific call connection history.
8. Security & Data Protection
We employ robust technical, organizational, and physical security measures (including standard SSL encryption, firewalls, and strict access controls) to protect personal data from loss, unauthorized access, or disclosure.
However, no method of transmission over the Internet or electronic storage is 100% secure. You acknowledge that you transmit data to our service at your own risk.
9. Regional Privacy Rights
California Privacy Rights (CCPA / Shine the Light)
California residents have specific rights regarding personal information under CCPA and California Civil Code Section 1798.83 (“Shine the Light”). You may request information regarding third-party disclosures or opt out of third-party direct marketing disclosures by emailing support@camicall.com.
Nevada Privacy Rights
Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to support@camicall.com. (Note: We do not sell data triggering Nevada sale opt-out mandates).
Canada Privacy Rights (PIPEDA)
We comply with Canadian federal and provincial privacy laws, including PIPEDA. Canadian users are advised that personal data is stored outside Canada and may be subject to lawful requests by foreign authorities. You may withdraw consent or lodge privacy inquiries at support@camicall.com or visit www.priv.gc.ca.
EEA & UK Privacy Rights (GDPR / UK GDPR)
Residents of the European Economic Area or United Kingdom possess key statutory rights: access, correction, erasure, restriction, data portability, objection to processing/marketing, and consent withdrawal. Contact support@camicall.com to exercise these rights.
10. Children’s Online Privacy (18+ Requirement)
Protecting children’s privacy is paramount. Camicall is strictly intended for legal adults aged 18 and older. We do not knowingly collect or solicit personal data from anyone under 18 years of age.
By accessing or using our platform, you affirm that you are at least 18 years old. If we learn that personal data from an individual under 18 has been collected, we will deactivate the profile and delete the associated data immediately. Please contact support@camicall.com if you suspect minor usage.
11. Cookies & Third-Party Widgets
A cookie is a file containing an identifier sent by a web server to a browser and stored locally. We use cookies for authentication, session stability, and performance analysis.
Our service providers (such as Google Analytics, Facebook Social Widgets, and Twitter/X Widgets) may place cookies on your browser to measure usage, generate statistical reports, or facilitate social sharing. You can manage or block cookies through your browser settings, though doing so may limit platform functionality.
12. External Links, DNT & Policy Amendments
External Links: We may link to external websites and services. We do not accept responsibility for third-party privacy policies, security practices, or actions taken on external websites.
Do Not Track (DNT): Due to shifting browser technological standards, we do not guarantee automated responses to DNT browser signals at this time.
Amendments: We reserve the right to update this Privacy Policy periodically by publishing a revised version on our website. Please review this page occasionally to stay informed of updates.
Questions or Privacy Requests?
If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact our privacy compliance team at support@camicall.com.
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